What’s changing?
Customers who choose free valuation products will receive an Assisted AVM within 2 hours if they meet the qualifying criteria and pass checks completed by our valuers, Legal & General. A standard valuation will be completed for all other customers and they will also be offered independent survey advice (excluding Scottish & New Build).
We have been working closely with Legal & General to improve the customer journey by trialling this Assisted AVM process.
If the client chooses a free valuation deal and then decide that they want a homebuyers report, then they can deal with Legal & General directly to arrange this. No £75 administration fee will be charged in this instance.
We will not provide a copy of the valuation if a free valuation is completed.
Alternatively, a Homebuyers Report can be arranged locally by the Adviser on behalf of their Customer and independent of the above process.
AVM Eligibility Criteria
- Customer choosing the Free Valuation product
- Purchase under 75% LTV
- Maximum loan amount of £500,000
- Maximum property value of £1 million
- Must be an England or Wales residential application
- Must not be a new build application
Further details are available in the A-Z of Lending.
