Principality: Our service levels are now online

We will now be publishing our service levels online

Your Postcode

When you registered to do business with us, you provided your FCA registered address, including a postcode. Our emails will always include this postcode near the top of the page so that you know they’re from us.

We are pleased to announce that as of this week, we are now publishing our mortgage teams’ service levels on our intermediary website.

You will now be able to view our average call answering time along with the date we are completing our underwriting assessments.

We appreciate that this information is important to you and we hope that by having our SLA’s readily available on our website it will save you time and effort.

View our SLAs

We’re here to help

If you’ve any queries, please don’t hesitate to contact your dedicated Intermediary Support Team on 0330 333 4021. We’re available from 9am until 5pm every weekday (apart from Wednesday between 9 – 9:30am) and look forward to discussing new business enquiries with you.

Thank you for continuing to support Principality.

Kind regards

Shaun Middleton

Head of Regulatory Sales

PLEASE NOTE: We can only accept mortgage applications online. If you have lost or forgotten your username or login details please call us on 0330 333 4029, and we’ll be happy to help.

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