Happy New Year! We hope you’ve had chance to take a break and are now feeling refreshed and ready for 2022.

At Zephyr we already have lots of plans in place for the coming year and here are just a few we think you might be interested in:

// More webinars and CPD learning opportunities

// Updates and guidance for you and your clients on EPC changes

// More face-to-face events (guidance permitting)

// More chances to win prizes – look out for another competition coming soon!

To start the year on a high we want to share with you some of our recent survey results (see below), so you can see exactly how brokers who have used our products and services rate us.

We’re looking forward to working with you in 2022, so contact us if you want to know more. Or you can check out our website for lots of useful information, submission tips and videos, current turnaround times and more.

Our survey results – what you said

We’re committed to continually listening to feedback and improving our services for you. One of the ways we do this is by getting our brokers to complete a pre-completion survey online.

Here is a snapshot of the results, which have been compiled from all 78 surveys submitted to date.

If you have any feedback for us, good or bad we’d love to hear from you. Just drop us an email.

A great result here, with 85% of brokers who completed our survey rating our online application portal excellent or good. If you want to know more about how to submit business to us our Submitting Business page has lots of useful info.

We really rate our Telephone Business Development Managers (TBDMs) and think they provide you with a personalised and knowledgeable service. But don’t just take our word for it!

87% of brokers who completed the survey think the service provided by our TBDMs is excellent or good. You can Meet The Team or Contact Us to speak with one of our RSMs or TBDMs.

Our top score related to our lending criteria, with a total of 88% of all brokers who completed the survey rating it excellent or good. Take a look at our Product & Criteria in more detail.

We last looked at the survey in May 2021 – if you want to see those results you can watch a short video here.

If you have any feedback for us, good or bad we’d love to hear from you. Just drop us an email.

Source: feedback surveys sent to brokers at offer stage, received up to 6th January 2022.